kidSwim Policies

NEW COVID-19 SAFETY MEASURES

Instructors:

1. They will monitor their health and exposure levels and keep us abreast of any concerns

2. They will wear face shields if requested by the client


In Home Lessons:

1. Clients must confirm with their pool maintenance companies that proper chemical levels are in place (2-3ppm chlorine content - chlorine and saline pools)

2. Clients must have a side/back gate entrance for instructor to go through so they don't go through the house.

KS Pool locations:

1. Be mindful of social distancing rules: 6' from instructor and family as much as possible

2. Wait in car until ONE MINUTE prior to lesson start time 

Cancellation policy is 12 hours.

If anyone in their family feels sick at all - cancel the lesson. If potentially Covid related - we will adhere to a two week safety window and cancel lessons for two weeks until illness has passed or a test result comes back negative.

Travel Precautions

Both clients and instructors who travel this season must abide by a two week safety window upon returning.  Please be sure to contact the office regarding any travel plans this season and let us know your date of return so we can cancel your lessons as appropriate.  Instructors who travel will abide by the same guidelines.  Lessons will resume after the two week safety window has passed.

Clients 

Can get in the water for your child’s lesson if it makes you more comfortable.

CANCELLATIONS

If you cancel with the office or your instructor 12 hours in advance of your lesson, you will not be charged for that lesson and it will remain in your account until you reschedule it. If you cancel with less than 12 hours notice, you will forfeit the lesson and it will be automatically deducted from your account. 

If you are a FSR (Full Season Reservation) member, your early cancelled lesson will be applied to your next, unpaid lesson.  If you are a 6 pack or 10 pack holder, you need to contact the office to reschedule your lesson.

PARENT CHILD SIX WEEK SESSION CLASSES (ALL AGE GROUPS)

If you cancel with the office or your instructor 12 hours in advance of your class, you will be allowed one free make-up class within that same session if space is available. If you cancel with less than 12 hours notice, you will forfeit your class and no make-up will be given.  No credits or refunds will be given for missed classes.

If enrolling more than one child into the same class, please ensure that BOTH children are enrolled in the session. Purchasing two packages does not guarantee enrollment of both children, they will need to be enrolled separately. One way to do this is to create two accounts to enroll each child simultaneously.

PARENT CHILD MAKE-UP CLASSES (ALL AGE GROUPS)

Clients are allowed one free make-up class per Parent Child six week session if they cancel a class with 12 hours notice or more. Make-ups must be done within the current session and only if space is available. If any other make-ups are requested within that same session, there will be a $20 fee per each additional make-up class and up to a maximum of three extra make ups per client.  No credits or refunds will be given for missed classes.

IN-HOME PRIVATE PARENT CHILD POLICIES

  • Group host is responsible for coordinating with all interested parties.

  • Group host is responsible for letting the office know which dates will be booked and which names to expect as participating members.

  • There will be NO make-ups for missed classes – either the entire group cancels the lesson, or the missing party forfeits the class.

  • Everyone must be signed up by the day before the first lesson or the lesson cannot take place. 

CANCELLATIONS DUE TO WEATHER FOR ALL LESSON TYPES

kidSwim may elect to cancel lessons if the outside temperature drops below 65 degrees, there is heavy rain or thunder and lightning. If a client does not receive notification from the office, you should assume that class is continuing as scheduled. Should you elect to opt out that day, regular cancellation policies still apply.

REFUNDS

No refunds will be given under any circumstances once your lesson package or class session has begun. If you decide that you need or wish to cancel your lesson package or class session prior to its commencement, please contact our office prior to starting the new package.

REMAINING LESSONS END OF SEASON

All lessons purchased for the new season (the given calendar year) will expire on 12/31 of that given year. We encourage you to schedule your remaining lessons before the end of the season in order to finish your package. We also offer a pro-rate option for packages when booking lessons towards the end of the season. No credits or refunds will be issued even if you have remaining lessons in your account. Each year starts fresh with new purchases and packages. This applies to all Parent Child and 1:1 lessons.

LATE ARRIVALS

Please understand that most instructors are scheduled back to back and cannot extend the lesson time if you are late. Please make sure to arrive 5 minutes early to your lesson.

NO PETS POLICY

Since our pool locations are private residences, we kindly ask that you do NOT bring any pets with you to your lessons.

LESSON RELINQUISHMENT

Given the nature of our company and the fact that our instructors are paid per lesson, we reserve the right to reclaim a clients designated time slot if they consistently and/or frequently cancel their lessons.

ACCIDENTS HAPPEN

Although we understand that accidents happen, if your child defecates in one of our pools, we must abide by at least a 24-hour closure and you will be responsible for cleaning fees. The costs of these fees amount to $300 per incident and up to $500 in lost revenue. 

POOL TEMPERATURE

In order for our students to maintain focus and concentration, all of our kidSwim pools are kept between 88 and 90 degrees during the April through September months. February through April and October through December, we keep our pools around 92 degrees. We ask that if we come to your home pool to do lessons, that you also keep your pool temperature between 88-92 degrees as well. This is especially important for lessons with children age 5 months – 4 years. We do understand that not all homes/apartments have the ability to maintain this temperature but please do your best to keep it as warm as possible.

QUIET ON THE SET!

While kidSwim encourages parents to be present during 1:1 lessons, it is imperative that there are no interruptions during the class. Please refrain from talking to your child or the instructor while lessons are being conducted. If something occurs during lessons that you are concerned about, please discuss with the instructor AFTER the lesson has finished OR contact the Director of Operations at KidSwimDirector@gmail.com.